KUGENESHWARAN RAMAN

Cybersecurity Student | Technical Executive Assistant

Rawang, MY.

About

Highly passionate cybersecurity professional with hands-on internship experience across website management, IT support, and network maintenance. Proven ability to apply continuous learning and problem-solving skills to build robust digital environments, aspiring to excel as an ethical hacker. Leverages a strong foundation in cybersecurity principles and practical application to proactively identify and mitigate digital threats.

Work

Lyfe Asia Sdn. Bhd.

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Retail Sales Assistant

Malaysia, Malaysia, Malaysia

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Summary

Contributed to sales and customer service operations in a dynamic retail environment, supporting business objectives.

Highlights

Engaged actively with customers to identify needs and promote relevant products or services, contributing to sales targets.

Maintained product displays and ensured stock availability, enhancing visual merchandising and customer access to products.

Assisted in daily store operations, ensuring a smooth and efficient retail experience for both customers and staff.

Private Stitch Garment

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Retail Sales Assistant

Malaysia, Malaysia, Malaysia

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Summary

Assisted customers and managed sales activities in a garment retail store, enhancing customer satisfaction and operational flow.

Highlights

Provided personalized styling advice and product information to customers, leading to positive feedback and repeat business.

Managed store inventory, including receiving, stocking, and organizing merchandise, ensuring optimal product availability.

Processed payments and returns efficiently, ensuring friendly customer service and accurate transaction records.

MAGIC Cyberjaya

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Internship

Cyberjaya, Selangor, Malaysia

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Summary

Gained practical technical exposure and supported diverse cybersecurity-related initiatives within a dynamic environment.

Highlights

Contributed to various cybersecurity-related activities, enhancing practical knowledge of industry best practices and security protocols.

Gained hands-on technical exposure to cybersecurity tools and methodologies, strengthening foundational skills in threat detection and prevention.

Assisted in projects and tasks, supporting the team in maintaining digital security and integrity for organizational assets.

Portal One Sdn Bhd

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Internship

Kuala Lumpur, Kuala Lumpur, Malaysia

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Summary

Supported client enterprise environments by executing hardware/software installations and maintaining critical network systems.

Highlights

Installed and configured essential hardware and software solutions for client enterprise environments, ensuring seamless integration and functionality.

Set up and optimized personal computers (PCs) and assisted with network systems, enhancing client operational efficiency and connectivity.

Maintained and supported technical operations, resolving issues and ensuring system reliability for various client environments.

Anak2u

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Internship

Kuala Lumpur, Kuala Lumpur, Malaysia

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Summary

Contributed to enhancing online presence and user experience through comprehensive website development and management.

Highlights

Developed and launched a functional website from scratch using Wix.com, establishing a new digital platform for the organization.

Managed and updated website data, content, and system configurations, ensuring accuracy and operational efficiency.

Provided ongoing maintenance and technical support for website functionality, contributing to a smooth and reliable user experience.

Red One

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Retail Sales Assistant

Putrajaya, Putrajaya, Malaysia

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Summary

Supported sales and customer service operations in a telecommunications retail setting at Alamanda.

Highlights

Engaged with customers to understand their specific telecommunication needs, recommending suitable products and services that led to increased sales conversions.

Handled an average of 20+ sales transactions and managed customer accounts daily, ensuring accurate record-keeping and efficient service delivery.

Contributed to maintaining a tidy and organized sales floor, enhancing the customer environment and supporting a positive brand image.

Camel Active

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Retail Sales Assistant

Putrajaya, Putrajaya, Malaysia

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Summary

Provided exceptional customer service and managed sales operations at IOI City Mall, contributing to store performance.

Highlights

Assisted over 100 customers weekly with product selection and inquiries, significantly enhancing the shopping experience and driving sales.

Managed inventory and ensured optimal product displays, contributing to a 15% improvement in store aesthetics and product visibility.

Processed transactions accurately and efficiently, maintaining high standards of customer satisfaction and reducing checkout times by 10%.

Volunteer

Event Leader (Non-Government Events)

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University Tenaga Nasional (UNITEN)

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Demonstrated leadership in organizing and executing non-government events, contributing to community engagement and university representation.

Highlights

Spearheaded leadership roles in multiple non-government events, managing planning, coordination, and execution phases to ensure successful outcomes.

Collaborated effectively with diverse stakeholders, including university administration and external organizations, to ensure smooth event operations and positive impact.

Developed strong organizational and coordination skills through active participation in event management, enhancing problem-solving and logistical capabilities.

Team Leader

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University Tenaga Nasional (UNITEN)

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Led a team within UNITEN, driving project completion and fostering effective collaboration among members.

Highlights

Led a university team, effectively delegating tasks and overseeing progress to ensure successful project delivery and adherence to timelines.

Facilitated effective communication and problem-solving sessions among team members, enhancing productivity and resolving conflicts efficiently.

Mentored team members, contributing to their skill development and fostering a cohesive environment that improved overall team performance.

Kabaddi Event Team Manager

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University Tenaga Nasional (UNITEN)

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Managed and coordinated a university Kabaddi team, ensuring smooth event participation and fostering team spirit.

Highlights

Coordinated team logistics, training schedules, and event participation for the university Kabaddi team, ensuring optimal preparation and performance.

Motivated and guided team members, fostering a collaborative and high-spirited environment to achieve collective goals.

Managed communication between team members and event organizers, ensuring efficient information flow and addressing all logistical requirements.

Education

University Tenaga Nasional (UNITEN)

Malaysia, Malaysia, Malaysia
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Degree Computer Science (Hons.) Grade: 3.15 CGPA

Courses

Degree in Cybersecurity (Hons.)

Computer literacy: Advanced

University Malaysia of Computer Science & Engineering (UNIMY)

Malaysia, Malaysia, Malaysia
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Diploma Computer Science (Hons.) Grade: 3.25 CGPA

Courses

Diploma in Cybersecurity (Hons.)

Computer literacy: Advanced

Awards

University-level Champion for Call of Duty Mobile

Not Specified

Secured championship title in a university-level Call of Duty Mobile tournament, showcasing exceptional strategic and team coordination abilities.

Champion of Capture the Flag 2020/21

Not Specified

Achieved top honors in a competitive cybersecurity Capture the Flag event, demonstrating advanced hacking and defense skills.

Languages

Malay

English

Tamil

Certificates

Cisco Certificate of Networking Router Switch 2020

Cisco

Skills

Cybersecurity Awareness

Threat Detection, Security Protocols, Risk Management.

Ethical Hacking & Threat Detection

Penetration Testing, Vulnerability Assessment, Security Analysis.

Confidential Data Handling

Data Privacy, Compliance, Information Security.

Web Development & Portal Management

Wix.com, Content Management, Website Maintenance, User Experience.

Hardware Installation & PC Setup

System Assembly, Troubleshooting, Configuration.

Network System Setup & Maintenance

Network Configuration, Cisco Networking, Router/Switch Management, Network Troubleshooting.

Executive Support & Communication

Technical Assistance, Stakeholder Communication, Customer Support.

Technical Proficiency

IT Support, System Administration, Software Installation.

Problem Solving & Critical Thinking

Analytical Skills, Root Cause Analysis, Strategic Thinking.

Documentation & Reporting

Technical Documentation, Report Generation, Process Mapping.

Time Management & Multitasking

Prioritization, Task Management, Efficiency.

Project Coordination

Project Planning, Team Collaboration, Resource Management.

Behavior-Based Detection

Cybersecurity, Threat Intelligence, Anomaly Detection.

Living-off-the-Land (LOTL) Techniques

Cyber Threat Analysis, Advanced Persistent Threats (APTs), Security Operations.

Interests

Gaming

Competitive Gaming, Call of Duty Mobile, Valorant.

Traveling

Coding

Software Development, Programming.

Projects

LOTL Sentinel - Behavior-Based Living-off-the-Land Detection Application

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Summary

Developed LOTL Sentinel, a cybersecurity application focused on detecting Living-off-the-Land (LOTL) techniques using behavior-based detection methods.